Terms and Conditions - SoulCycle LLC

For a listing of our current studios, please click here https://www.soul-cycle.com/studios/. You can then see what classes are available in your studio of choice.

I. Application of These Terms And Conditions (the "SOUL" Agreement)

This website is operated by SoulCycle LLC which includes Soul Annex and subsidiaries of SoulCycle LLC ("SOUL", "we", "us", or "our"). These terms and conditions ("Terms") govern your relationship with SOUL, including, but not limited to, your use of the SOUL Website www.soul-cycle.com (the "Website") and the SOUL Mobile Application (the "App"), your purchase of SOUL classes, your rights to cancel your purchase of SOUL classes, your registration for classes, your purchase of merchandise, your communication with SOUL, and your use of and attendance at SOUL's studios. SOUL's classes include offerings on and off the bike. As described below, some terms and conditions apply only to your purchase of Soul Early ("Soul Early Agreement"). We are excited to continue bringing SOUL to riders and community members!

These Terms incorporate by reference our Privacy Policy.

II. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (Applicable to the Soul Early Agreement and the SOUL Agreement)

A. Informal Dispute Resolution

At SOUL, we believe every ride, rider, and community member matters. Our goal is to do our best to ensure that every experience with SOUL will exceed your expectations. If that doesn't happen, we hope you will give us the opportunity to try to address any problem. To do that, please e-mail us at yoursoulmatters@soul-cycle.com or write to us at SoulCycle LLC, 609 Greenwich Street, New York, New York, 10014, Attention: YOURSOULMATTERS. Please include: (1) your name, (2) your address, (3) a description of your concerns, and (4) a description of the specific relief you seek.

B. Arbitration Agreement

By accepting the Terms, you and SOUL agree to submit any and all Disputes (as defined below) to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code), which shall govern the interpretation and enforcement of this arbitration agreement ("Arbitration Agreement"). Arbitration shall be before either (1) JAMS (formerly known as Judicial Arbitration and Mediation Services), www.jamsadr.com, or (2) the American Arbitration Association ("AAA"), www.adr.org. If you initiate arbitration, you shall have the choice as between these two arbitration forums; if SOUL initiates arbitration, it shall have the choice as between these two arbitration forums.

WE EACH AGREE THAT, EXCEPT AS PROVIDED IN THE DEFINITION OF DISPUTES BELOW, ANY AND ALL DISPUTES WHICH ARISE AFTER YOU ENTER INTO THESE TERMS AND CONDITIONS WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT BY A JUDGE OR JURY, IN ACCORDANCE WITH THIS ARBITRATION AGREEMENT.

C. Class Action Waiver

You agree that the arbitration of any Dispute (as defined below) shall be conducted on an individual, not a class-wide basis, and that no such arbitration proceedings may be consolidated with any other arbitration or other legal proceedings involving SOUL or any other person. You further agree that you, and anyone asserting a claim through you, will not be a class representative, class member, or otherwise participate in a class, representative, or consolidated proceeding against SOUL. We and you agree that the arbitrator of any Dispute between us may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding or claim (such as a class action, representative action, consolidated action or private attorney general action).

If this class action waiver ("Class Action Waiver") clause or any portion thereof is found to be illegal or unenforceable, then the Arbitration Agreement will be unenforceable, and the Dispute will be decided by a court. Any claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

D. Definition of Dispute

Except as described below, the term "Dispute" in this Arbitration Agreement and the Class Action Waiver means any dispute, claim, or controversy between you and SOUL regarding any aspect of your relationship with SOUL, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal, statutory or equitable theory, and includes the validity, enforceability or scope of the Terms except for the scope, enforceability and interpretation of this Arbitration Agreement and Class Action Waiver.

Dispute SHALL NOT include personal injury claims or claims for lost, stolen, or damaged property.

Dispute also SHALL NOT include; (1) claims that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable; and (2) any claim for public injunctive relief, i.e., injunctive relief that has the primary purpose and effect of prohibiting alleged unlawful acts that threaten future injury to the general public. Such claims may be determined only by a court of competent jurisdiction and not by an arbitrator.

E. How Will the Arbitration Work?

Either you or SOUL may initiate arbitration proceedings. The arbitration will be conducted before a single arbitrator. The arbitration will be an individual arbitration, and shall in no event be commenced as a representative or class arbitration.

If you or SOUL initiate arbitration, you and we have a choice of doing so before JAMS or the AAA:

• For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267.

• Which particular rules apply in AAA arbitration will depend on how much money is at issue. For less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes/Consumer Arbitration Rules will apply; for Disputes involving $75,000 or more, the AAA's Commercial Arbitration Rules will apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879.

• As set forth in the section of these Terms regarding Choice of Law, the arbitrator shall apply New York law.

If required for the enforceability of this Arbitration Agreement under the Federal Arbitration Act, SOUL will pay all arbitrator's costs and expenses. If not, those costs will be paid as specified in the above-referenced rules.

F. Where Will the Arbitration Be Held?

You can bring the arbitration in either New York or in the state where you live if there is a JAMS or AAA in that state. In the event that SOUL initiates an arbitration, it will only do so in the state where you live before either JAMS or AAA, unless there is no JAMS or AAA in your state, in which case SOUL may initiate the arbitration in New York.

III. SOUL Agreement

A. Use of the Site by Minors

If you are under 18, you may register and use the Website and App only with the involvement of a parent or guardian. SOUL does not accept the online registration of minors; please do not attempt to register on the Website or App if you are under the age of 18. Registration of a minor is permitted for SoulCycle classes only, and must be completed in person at one of our studios with a parent or guardian. Minors who are at least 12 years of age, meet the minimum height requirement of 4'11", who have submitted a Minor New Rider Waiver Form signed by a parent or guardian, may sign up for SoulCycle classes online.

B. Reservations/Charges/Classes and Gift Cards

In order to make a reservation, you must first buy a single class or a series of classes. To buy an individual class or series of classes online, you can either sign up here https://www.soul-cycle.com/series/ by using your e-mail and creating a password, or if you are already registered, click login to buy a series and make your reservation. Riders may book up to five (5) bikes per account in a 45-minute SoulCycle class, and up to three (3) bikes per account in a 60-minute SoulSurvivor class. Reach out to any SOUL studio to ask about advanced group booking options. SOUL reserves the right to hold up to ten (10) bikes and/or spots in each class.

In addition to and separate from your purchase of a class or series of classes, we offer our Soul Early feature, subject to the Soul Early Agreement - see below. Soul Early is a scheduling feature that lets you reserve your bike early - starting on Sunday at noon instead of on Monday - for a non-refundable fee of $15 per bike. You do not need to purchase Soul Early in order to purchase a class, a series of classes or to book a bike. This fee is separate from the fee you pay for your class and will not be returned or refunded - even if you cancel your class - unless a class is cancelled by SoulCycle or if you wish to be refunded in the event of an instructor change.

In addition to classes and series of classes, and SOUL Early, you can also buy a gift certificate. SOUL's gift certificates are called "gift cards". Gift cards never expire and the person that you are giving them to can use his or her gift card(s) to buy classes or to buy any kind of merchandise. Once a class is purchased using a gift card, it will expire, just like any other class you buy. If you would like to buy a gift card, please click here https://www.soul-cycle.com/shop/gift-card/.

Gift cards and classes are not the same thing. Unlike gift cards or gift certificates, classes are for our rides/classes only. You cannot give classes to another as a gift. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash and you cannot transfer it to another rider or community member.

Classes do expire. The expiration dates are posted in the description of the class or series of classes on the Website and the App and listed on your receipt. If, however, you get jammed up and cannot book a ride/class in time, just give us a call, stop by the studio, or e-mail us and we can help you.

Future class prices are subject to change, but SOUL will honor your class or series of classes until the expiration date, regardless of whether there is a price increase in the interim. We accept MasterCard, Visa, Discover, and American Express. Cash payments may only be made in a SOUL studio. You can reserve classes online up to 1 week in advance (Monday at noon through the following Monday unless you participate in the Soul Early feature), but not later than 1 hour prior to class time.

Your credit/debit card will be charged for your order when you buy your class or series of classes, not when you book your bike. SOUL will not process charges that use an incorrect, expired, or over-the-limit credit card. We will try to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that SOUL may incur in its efforts to collect any unpaid balances from you.

C. CONSUMERS' RIGHT TO CANCELLATION

You have the right to cancel your purchase of SOUL classes. Your right to do so may vary depending on the applicable laws of each state in which SOUL operates studios. As a result, please review the relevant state-specific terms and conditions, which are provided below. In general, you may cancel your purchase of one class or a class series at any time before midnight of the fifth business day after the date of your purchase, excluding Sundays and holidays. You may cancel your purchase of a SuperSoul series within 45 days after your purchase. To cancel, mail, e-mail or deliver a signed and dated notice which states that you are canceling your purchase, and send it to yoursoulmatters@soul-cycle.com or SoulCycle LLC., 609 Greenwich Street, New York, New York, 10014, Attention: YOURSOULMATTERS.

SOUL will refund the purchase price of your unused classes within ten days after we receive your notice of cancellation. Riders and community members shall have the option to receive the refund either to the original method of payment or SOUL store credit.

Please note, however, that your right to cancel classes does not apply to Soul Early, which is a separate and distinct scheduling feature. Soul Early is not the purchase of classes and it does not provide you with the right to take classes. It allows you to book a bike for a class you have already purchased earlier than you otherwise can for a $15 non-refundable fee. Soul Early fees are non-refundable unless a class is cancelled by SoulCycle or if you wish to be refunded in the event of an instructor change.

D. ADDITIONAL RIGHTS TO CANCELLATION OF PURCHASE OF CLASSES OR SERIES OF CLASSES

You or your representative may also cancel your purchase of a class or series of classes for any of the reasons listed below. To do so, you must give us written notice, by e-mail or certified or registered mail to yoursoulmatters@soul-cycle.com or SoulCycle LLC., 609 Greenwich Street, New York, New York, 10014, Attention: YOURSOULMATTERS.

You may cancel your contract in any of the following circumstances.

• If you become disabled and, as a result, cannot physically participate in a class you have purchased, and your condition is verified by a doctor, SOUL will refund you the purchase price of your unused class or classes.

• If you die, SOUL will refund your representative the purchase price of your unused class or classes.

• If you move your residence more than 25 miles from a SOUL studio location, you may cancel your purchase and SOUL will refund the purchase price of your unused class or classes. Depending upon where you live, you may be charged a cancellation fee.

• If SOUL stops offering classes, you may cancel your purchase.

E. Cancellation Policy for Reservations

In order to cancel a reservation in a SOUL class and return it to your account, you must unreserve by 5 PM the night prior to the class. Once your reservation is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven't cancelled by 5 PM the night before, your scheduled class will be charged to your series. Please note, however, that this cancellation provision is only for Classes, and does not apply to your purchase of Soul Early, which is a scheduling feature and is non-refundable unless a class is cancelled by SoulCycle or if you wish to be refunded in the event of an instructor change.

You can cancel your reservation in the following ways:

1. Log into your account on the Website or the App, and, next to the class you wish to cancel, press "unreserve".

2. Call the studio where you're booked to cancel the class for you.

Please note, in fairness to all our customers, BIKES AND SPOTS WILL BE RELEASED 4 MINUTES BEFORE CLASS BEGINS. In the event that you do not unreserve your bike by 5 PM the night prior to class, or if you do not claim your bike at least 4 minutes before class begins, then SOUL shall have the right, without any credit or refund to you, to allow others to reserve or use your bike for a fee.

FOR RIDERS AND COMMUNITY MEMBERS RUNNING LATE: We ask that you call the studio to let us know you are on the way. If you call the front desk at least 4 minutes before class begins, we will hold a reservation until class begins, though we cannot guarantee you will be given the bike you signed up for in the particular class. At this time, we cannot accommodate late riders.  Once the studio door closes and class begins, we won’t be able to let riders in.

FOR RIDERS AND COMMUNITY MEMBERS LEAVING EARLY: If you're planning on leaving early, we kindly request that you tell the instructor ahead of time.

F. Geographic Use of Classes

SOUL offers different series of classes so that our customers can select the options that best suit their individual needs. Before you buy a class or series of classes, it is important that you take a minute and read the written descriptions we provide you about what the class or series includes, its expiration date, and any limitations on where you may use your class. For your convenience and flexibility, riders can buy classes that are offered by geographical area. The class offerings and where they can be used (other than SuperSoul) are described below and are available on our Website:

GROUP 1: These classes may only be used in the region in which you purchased them:

• SOUL-NYC

• SOUL-DC

• SOUL-CT

• SOUL-WA

• SOUL-BAY-AREA

• SOUL-SD

• SOUL-ATL

• SOUL-MD

• SOUL-NV

• SOUL-DENVER

• SOUL-SAN-FRANCISCO-MRIN

• SOUL-HAMPTONS

• SOUL-ANN-ARBOR

• SOUL-FL

• SOUL-TX

• SOUL-SOCAL

GROUP 2: You can use these classes only in New York State (outside of NYC) or New Jersey. They're not transferable to NYC or the Hamptons.

• SOUL-NY-NJ (NON-NYC)

GROUP 3: You can use these classes in Pennsylvania and Illinois.

• SOUL-PA-IL

GROUP 4: You can use these classes in Virginia.

• SOUL-VIRGINIA

G. Types Class Formats Offered at SoulCycle

SoulCycle offers the following classes at its discretion, some of which are offered only periodically while others are offered on a recurring basis:

SoulCycle: The original cardio party! Our signature 45-minute full-body indoor cycling workout includes rhythm-based choreography, muscle sculpting and a serious dose of SOUL. Taught by our world-renowned instructors, SoulCycle is transformative, meaningful and a FUN fitness experience.

SoulSurvivor: It's amazing what an extra 15 minutes can do. A little more challenge, a little more sweat, a lot more SOUL.

Community Ride: Come take a class on us and cheer on our newest SOUL rockstars! Sign-up Monday at noon online, no series required.

SoulChallenge: For our hardcore riders who want to double up, now's your chance! Push up, tap back and rock out in our 90-minute cardio party.

SoulWarrior: Ever dream of being on the instructor podium? You might just get picked to take a turn leading the pack.

SOULFundamentals: Ever wanted to really know what a Tap Back is? Fundamentals is a 60-minute basics class that's not just for beginners. Get hands-on tips from two instructors, a break down of classic choreography plus that signature SoulCycle sweat. The result? You'll refine your moves on the bike and be ready to take your ride to the next level. Arrive 15-minutes early for bike set-up.

Private Ride: SoulCycle riders can schedule private rides. Private rides are 45-minute signature indoor cycling rides that are added to the schedule upon request. Cost, date, time, location, instructor, invitees, and payment are agreed upon in advance of the ride following completion of a private ride request form and by emailing events@soul-cycle.com for confirmation.

SoulActivate: Been riding with Soul for a while? Ready to take it to the next level? Activate is a 45 minute or 60 minute high intensity interval training workout combining cycling, strength training and timed heart rate variation to burn fat and build endurance. With team relays and intentional recovery periods, Activate creates a new way to train your body... and your mind.

SoulAnnex: For a list of class offerings and descriptions, please visit www.soul-cycle.com.

Separately, SOUL offers the Soul Early scheduling feature. Soul Early is not a class or series or type of class. Instead, it is a scheduling feature that is separate and apart from buying your classes. After you buy a class or series, Soul Early lets you book your bike early - beginning Sunday at noon instead of Monday at noon for the following week - for a non-refundable fee of $15 per bike. Soul Early is an optional scheduling tool. You do not need to purchase Soul Early in order to purchase or book a class or series of classes. Soul Early only lets you book your bike early and cannot be used toward a class or class series. The Soul Early fee is separate from whatever you pay for your classes and will not be returned or refunded - even if you cancel your class - unless a class is cancelled by SoulCycle or if you wish to be refunded in the event of an instructor change.

H. Waiver and Release

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the "Classes and Facilities") of SOUL and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and use of the Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, rhabdomyolysis, and concussions; and (3) catastrophic injuries including paralysis and death.

You have read and thoroughly understand the SoulCycle Bike Safety Instructions that are posted on SOUL's Website, a hard copy of which is also available in studio, upon request. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff.

If in the subjective opinion of the SOUL staff, you would be at physical risk using SOUL's Classes and Facilities, you understand and agree that you may be denied access to the Classes and Facilities until you furnish SOUL with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing SOUL's concerns and stating that SOUL's concerns are unfounded.

In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, whether sustained while using exercise equipment or not, (2) release, indemnify, and hold harmless SOUL, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of SOUL's Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using SOUL's Classes and Facilities, and should not be participating in any Classes.

I. Links/Third Party Websites

SOUL has not reviewed all the sites linked to the Website and/or App, and is not responsible for the content or any off-site pages or other linked sites. Although a third party website and/or app may contain the SOUL logos, please understand that it is independent from SOUL, and that SOUL has no control over the content of that website and/or app. Going to third party or off-site websites from the Website and/or App is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with SOUL.

J. Texts and Calls

We may offer you the ability to receive texts and calls in connection with our services. If you opt-in to receive texts and calls, you agree that SOUL may send you reoccurring texts and calls (including prerecorded and/or by autodialer) to the phone number you provide for transactional and marketing purposes in accordance with the terms of your opt-in. You can opt-out of receiving texts or calls to your phone number at any time by (i) for texts, texting "STOP" in response to any text you receive from us or contacting us at privacy@soul-cycle.com and specifying you want to opt-out of texts to your phone number; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as at privacy@soul-cycle.com and specifying you want to opt-out of calls to your phone number. For texts, you can also text "HELP" at any time for more information. We may send you a text confirming any opt-out by you and any such opt-out is limited to the phone number used and will not affect subsequent or separate subscriptions. You understand that your consent is not required as a condition of purchase. Standard message, data, and other fees may be charged by your carrier, and carriers may deduct charges from pre-paid amounts or data allowances, for which you are responsible. Not all phones and/or carriers are supported. Contact your carrier for further details. Additional terms may apply as set out in the terms of your opt-in.

K. Intellectual Property Rights

The trademarks and trade dress of SOUL are proprietary to SOUL and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, SOUL. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of SOUL, is strictly prohibited.

You acknowledge that SOUL and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. SOUL may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.

L. Student Pricing

Undergraduate or graduate students enrolled in a US degree granting college or university may be eligible for SoulCycle student pricing. SoulCycle will confirm your school enrollment status through a third-party service called SheerID. Click here for more information on SoulCycle’s student pricing program.

M. Not Authorized to Perform Data Mining

You are not authorized without the prior written permission of SOUL to use any computer code, data mining software, "robot", "bot", "spider", "scraper" or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website and/or App or accessed through this Website and/or App. You also may not engage in the mass downloading of files from this Website and/or App; use the computer processing power of this Website and/or App for purposes other than those permitted above; flood this site with electronic traffic designed to slow or stop its operation; or establish links to or from other websites to this Website.

N. Not Authorized to Use This Website for Commercial Purposes

Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on any of SOUL's material in any way for any public or commercial purpose. Thus, you are not authorized to (i) resell or make commercial use of this site or its contents; (ii) collect or use any product listings, descriptions, photographs or prices displayed on this Website and/or App in connection with the sale or resale of any SOUL products or for other commercial purposes; or (iii) create, reproduce and/or distribute any materials derived from the content provided on this Website and/or App. Furthermore, SOUL's material may not be displayed or communicated on any other website and/or app, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, user's permission to use SOUL's material will automatically terminate and any copies made of SOUL's material must be immediately destroyed.

Any unauthorized use of SOUL's material may violate state and federal criminal laws, infringe copyright laws, trademark laws, the laws of privacy or publicity, and communication regulations and statutes.

O. Warranty Disclaimer and Limitation of Liability

In no event will SOUL be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, the App, or on any other linked/third-party website, your purchase of SOUL classes, your rights to cancel your purchase of SOUL classes, your registration for classes, your purchase of merchandise, your communication with SOUL, and your use of and attendance at SOUL's studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if SOUL expressly advised of the possibility of such damage.

All information, goods, services, products and experiences are provided by SOUL on an "as is" basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. SOUL provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

P. Choice of Law

The Terms are governed by the laws of the State of New York, without regard to New York's choice of law provisions, except for any disputes concerning the interpretation and enforcement of the above Arbitration Agreement, which shall be governed by the Federal Arbitration Act. Except as provided above as to those Disputes you or SOUL submit to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code), any Disputes must be brought in New York.

Q. Acceptance of Terms

By using the Website or App, purchasing a SOUL class, registering for a SOUL class, booking a bike, purchasing merchandise, and/or using or attending a SOUL class, you signify your acceptance of the Terms. If you do not agree to this, please refrain from using the Website or App, purchasing a SOUL class, registering for a SOUL class, booking a bike, purchasing merchandise, and/or using or attending a SOUL class.

Occasional changes may be made to this document to reflect changes in SOUL's policies. The Terms may be revised at any time by updating this posting. By using the Website or App, by buying SOUL classes, registering for classes, booking bikes, buying merchandise, and/or using and attending SOUL's studios, you agree to be bound by any such revisions. Riders and community members are encouraged to check this document periodically to stay informed of current guidelines.

R. Contact Us

If you have any questions about these Terms you can reach us at yoursoulmatters@soul-cycle.com.

State-Specific Terms and Conditions Applicable to the SOUL Agreement ONLY

Florida

All SoulCycle studios in Florida offer the following class or series of classes:

Rights to Cancellation:

• You may cancel the SOUL Agreement, without penalty, within 3 days, exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: SoulCycle LLC., Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle Coral Gables, 360 San Lorenzo Ave, Coral Gables, FL 33146. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

• If any studio location in Florida goes out of business or moves its facilities more than 5 driving miles from its original locations, and SoulCycle fails to provide, within 30 days, a facility of equal quality located within 5 driving miles of the original locations, you may cancel the SOUL Agreement without penalty. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a 1-Class package). Alternatively, if SoulCycle wishes to enforce the contract after receipt of your notice, it may request the Florida Department of Agriculture and Consumer Services ("Department") to determine the sufficiency of your cancellation notice. If the Department determines that a refund is due to you, the refund shall be an amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term. The business location of a studio may not be deemed out of business when temporarily closed for repair and renovation of the premises: (1) Upon sale, for not more than 14 consecutive days; or (2) During ownership, for not more than 7 consecutive days and not more than two periods of 7 consecutive days in any calendar year.

• You (or your estate) may cancel the SOUL Agreement if you die or become physically unable to avail yourself of a substantial portion of those services which you used from the commencement of the Agreement until the time of disability. You (or your estate) may be required to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract is established by furnishing a certification of such disability by a physician licensed to the extent the diagnosis or treatment of the disability is within the physician's scope of practice. You will receive a full refund of your purchase, less the cost of any unused classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

Should the studio go out of business, you should contact the Florida Department of Agriculture and Consumer Services for information within 60 days.

SoulCycle 2377 Collins, LLC, located at 2325 Collins Ave, Miami Beach, FL 33139, is registered with the state of Florida as a Health Studio Facility Registration Number HS 11632

SoulCycle Merrick Park, LLC, located at San Lorenzo Ave, Coral Gables, FL 33146 is registered with the state of Florida as a Health Studio Facility Registration Number HS 11041

SoulCycle Brickell Heights, LLC, located at 25 SW 9th St g102, Miami, FL 33131, is registered with the state of Florida as a Health Studio Facility Registration Number HS 12584

SoulCycle Tampa, LLC, located at 1628 W Snow Ave, Tampa, FL 33606 is registered with the state of Florida as a Health Studio Facility Registration Number HS

I hereby acknowledge that I have received and reviewed a copy of the studio rules, which can also be found at www.soul-cycle.com.

The duration of this contract is equal to the expiration period for the class or series of classes purchased.

SHOULD YOU (THE BUYER) CHOOSE TO PAY FOR MORE THAN ONE (1) MONTH OF THIS AGREEMENT IN ADVANCE, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF YOUR MONEY IN THE EVENT THIS HEALTH STUDIO AND/OR THIS BUSINESS LOCATION CEASES TO OPERATE. THIS HEALTH STUDIO IS NOT REQUIRED BY FLORIDA LAW TO PROVIDE ANY SECURITY, AND THERE MAY NOT BE OTHER PROTECTIONS PROVIDED TO YOU SHOULD YOU CHOOSE TO PAY IN ADVANCE.

Virginia

NOTICE

ANY HOLDER OF THIS CONTRACT OR NOTE IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.

SoulCycle Clarendon LLC is located at 2700 Clarendon Blvd, Unit 300, Arlington, VA 22201.

The SoulCycle Clarendon LLC studio shall open to the public on June 14, 2019.

BUYER'S RIGHT TO CANCEL

If you wish to cancel this contract, you may cancel by making or delivering written notice to this health club. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after you sign this contract. The notice must be delivered or mailed to SoulCycle LLC, Attn: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014.

If canceled within three business days, you will be entitled to a refund of all moneys paid. You may also cancel this contract if this club goes out of business or relocates and fails to provide comparable alternate facilities within five driving miles of the facility designated in this contract. You may also cancel if you become physically unable to use a substantial portion of the health club services for 30 or more consecutive days, and your estate may cancel in the event of your death. You must prove you are unable to use a substantial portion of the health club services by a doctor's, physician assistant's, or nurse practitioner's certificate, and the health club may also require that you submit to a physical examination, within 30 days of the notice of cancellation, by a doctor, physician assistant, or nurse practitioner agreeable to you and the health club. If you cancel after the three business days, the health club may retain or collect a portion of the contract price equal to the proportionate value of the services or use of facilities you have already received. Any refund due to you shall be paid within 30 days of the effective date of cancellation.

The duration of this contract begins on the date of this contract and is equal to the expiration period for the class or series of classes purchased. If you entered into this contract before the SoulCycle Clarendon LLC studio opened to the public, the duration of this contract also includes the period between the date you entered into this contract and the opening date of the SoulCycle Clarendon LLC studio.

Should you have any complaints with respect to the SoulCycle Clarendon studio, you should attempt to resolve such complaints with the studio directly. The Virginia Department of Agriculture and Consumer Services regulates health clubs in the Commonwealth pursuant to the provisions of the Virginia Health Club Act.

New York

CONSUMERS RIGHT TO CANCELLATION. YOU MAY CANCEL THE SOUL AGREEMENT WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THIS DATE. For purposes of the SOUL Agreement, this date means the date of purchase. Your notice of cancellation must be in writing, signed by you, and mailed by registered or certified United States mail to: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014. Your notice of cancellation must be accompanied by the email you received from SoulCycle confirming your purchase. You will receive a refund within 15 business days of receipt of your notice of cancellation.

ADDITIONAL RIGHTS TO CANCELLATION: You may also cancel the SOUL Agreement for any of the following reasons: (1) If upon a doctor's order, you cannot physically receive the services because of significant physical disability for a period in excess of six months; (2) If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing; (3) If you move your residence more than 25 miles from any health club operated by seller; or (4) If the services cease to be offered as stated in the contract. All moneys paid pursuant to such contract cancelled for the reasons contained in this subdivision shall be refunded within 15 days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall the seller demand more than the full contract price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within 15 days.

IMPORTANT NOTICE FOR HEALTH CLUB MEMBERS: New York State law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. All New York SoulCycle studios have posted the financial security required by law. YOU MAY ASK A REPRESENTATIVE OF ANY NEW YORK SOULCYCLE STUDIO FOR PROOF OF SOULCYCLE'S COMPLIANCE WITH THIS LAW. YOU MAY ALSO OBTAIN THIS INFORMATION FROM THE NEW YORK STATE DEPARTMENT OF STATE, DIVISION OF LICENSING SERVICES, 162 WASHINGTON AVENUE, ALBANY, N.Y. 12231.

Illinois

All SoulCycle studios located in Illinois offer the following class or series of classes:

Illinois law prohibits any contract for basic physical fitness services that require a payment of a total amount in excess of $2,500 per year.

The SOUL Agreement may be cancelled by you within three business days after the first business day after the SOUL Agreement is signed by you, and all monies paid pursuant to said SOUL Agreement shall be refunded to you. Business day shall mean any day on which the studio is open for business. If you purchase a class or series of classes at a studio which has not yet opened for business at the time the SOUL Agreement is signed, you shall have seven calendar days in which to cancel the SOUL Agreement and receive a full refund of all monies paid.

In the event of the relocation of your residence to farther than 25 miles from any SoulCycle studio in Illinois, and upon the failure of SoulCycle to designate a center, with comparable facilities and services within 25 miles of your new residence, which agrees to accept SoulCycle's obligations under the SOUL Agreement, you may cancel the SOUL Agreement and shall only be liable for any unused classes you have purchased.

If, because of death or disability, you are unable to use or receive all services contracted for, you, or your estate, shall only be liable for any used classes allocable to the time prior to death or the onset of disability. The studio shall in such event have the right to require and verify reasonable evidence of such death or disability.

Your notice of cancellation must be in writing and delivered by certified or registered mail to: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle Loop, 111 W Wacker Dr. #1, Chicago, IL 60601. All refunds to which you or your estate are entitled shall be made within 30 days of receipt by SoulCycle LLC of the cancellation notice.

Massachusetts

CONSUMER'S RIGHT TO CANCELLATION. YOU MAY CANCEL THE SOUL AGREEMENT WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY CAUSING A WRITTEN NOTICE OF YOUR CANCELLATION TO BE DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF THIS CONTRACT OR THE DATE OF YOUR RECEIPT TO THE ADDRESS SPECIFIED IN THIS CONTRACT. The address to which your notice of cancellation must be delivered or mailed is: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle Back Bay, 500 Boylston St, Boston, MA 02116. The notice must be accompanied by the confirmation email you received at the time of purchase. You will receive a refund within fifteen business days of receipt of such notice of cancellation.

ADDITIONAL RIGHTS TO CANCELLATION. You or your estate may also cancel the SOUL Agreement for any of the following reasons: (1) if upon a doctor's order, you cannot physically or medically receive the services because of significant physical or medical disability for a period in excess of three months; (2) in case of your death; (3) if the health club services to be provided under this contract are not available because the seller fails to open a planned health club or location, permanently discontinues operation of a health club or location, or substantially changes the operation of a health club or location; (4) if you move either your residence or your place of employment more than twenty-five miles from any health club operated by the seller or a substantially similar health club which will accept the seller's obligation under the contract. SoulCycle LLC may require reasonable evidence of the reason for cancellation pursuant to one of the above reasons. Your notice of cancellation must be provided in provided in the same manner and method as provided above.

You will receive a refund within 15 days of receipt of your notice of cancellation. Your refund will be your purchase price, provided, however, that SoulCycle LLC may retain the portion of the total contract price representing the amount of time that the services or facilities you used prior to cancellation, and provided, further, that SoulCycle LLC may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall SoulCycle LLC demand more than the full contract price from the buyer.

Maryland

Notice of Consumer Rights:

Maryland law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. SoulCycle has posted a bond in the amount of $200,000.00 as required by law.

If your purchase has an expiration date of more than 3 months from the date of purchase, you may cancel the SOUL Agreement within 3 business days by notifying SoulCycle LLC in writing. Written notification shall be delivered in person or by certified mail to SoulCycle Bethesda, 4931 Elm Street, Bethesda, MD 20814, return receipt requested, bearing a postmark from the United States Postal Service, and if mailed shall be postmarked by midnight of the third business day. Business day for purposes of cancellation means Monday through Saturday, and does not include legal holidays. If you cancel within 3 business days, you will receive a full refund.

If your purchase has an expiration date of more than 3 months from the date of purchase and you become disabled prior to the expiration date, you are entitled to extend the SOUL Agreement for a period equal to the duration of the disability. This provision does not apply unless the disability is confirmed by a physician and is for a period longer than 3 months.

If a health club facility at which a buyer of health club services is provided with those services is closed for a period longer than 1 month through no fault of your own, you are entitled to:

• Extend the expiration of your purchase for a period equal to the period during which the facility is closed; or

• A refund equal to the amount paid by you under the contract, less the cost of any classes you have already used (charged at the rate of a 1-Class purchase).

If SoulCycle Bethesda is closed through no fault of SoulCycle LLC, the choice of remedy described immediately above shall be made by SoulCycle LLC If SoulCycle Bethesda is closed through the fault of SoulCycle LLC, the choice of a remedy described above shall be made by you.

SoulCycle Bethesda offers the following class or series of classes:

For your first class, shoes are complimentary; however, after your first class, shoes may be rented for $3. Water is also available for sale in all of our studios for $4.

Connecticut

BUYER'S RIGHT TO CANCEL

If you wish to cancel the SOUL Agreement, you may cancel by mailing a written notice by certified or registered mail to the address specified below. The notice must say that you do not wish to be bound by this contract and must be delivered or mailed before midnight of the third business day after you sign this contract. After you cancel, the health club may request the return of all contracts, membership cards and other documents of evidence of membership. The notice must be delivered or mailed to:

SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle Greenwich, 266 Mason St, Greenwich, CT 06830.

You may also cancel the SOUL Agreement if you relocate your residence further than twenty-five miles from any health club operated by the seller or from any other substantially similar health club which would accept the obligation of the seller. The SOUL Agreement may also be cancelled if you die, or if the health club ceases operation at the location where you entered into this contract. If you become disabled, you shall have the option of (1) being relieved of liability for payment on that portion of the contract term for which you are disabled, or (2) extending the duration of the original contract at no cost to you for a period equal to the duration of the disability. You must prove such disability by a certificate signed by a licensed physician or a licensed advanced practice registered nurse, which certificate shall be enclosed with the written notice of disability sent to the health club. The health club may require that you be examined by another physician or advanced practice registered nurse agreeable to you and the health club at its expense.

If you cancel, the health club may keep or collect an amount equal to the fair market value of the services or use of facilities you have already received.

Additional Rights to Cancellation of the SOUL Agreement

1. If SoulCycle Greenwich, LLC or SoulCycle Westport, LLC ceases operation at the location where you entered into this Agreement, you or your estate shall be relieved of any further obligation for payment under the contract not then due and owing; and,

2. If you become disabled during the membership term, you shall have the option of (a) being relieved of liability for payment on that portion of the contract term for which you are disabled, or (b) extending the duration of the original contract at no cost to you for a period equal to the duration of the disability.

"Disabled" or "disability" mean a condition which has existed or will exist for more than 45 days which prevents you from utilizing the health club to the same extent you utilized it before commencement of such condition. The phrase "twenty-five miles from the health club facility" shall be considered twenty-five miles by road, street, or highway. "Business day" means any day except a Sunday or a legal holiday (as defined by Connecticut General Statutes, Section 1-4). The three business day cancellation period shall not include the day of purchase. SoulCycle LLC has the right to require and verify reasonable evidence of relocation, disability or death. You will receive a refund 15 days after receipt of your notice of cancellation for the full purchase price, less the cost of any unused classes.

SoulCycle LLC maintains the following equipment at all of our studios: stationary bicycles, cycling shoes and hand weights. All SoulCycle studios located in Connecticut offer the following class or series of classes:

Washington

The studio facilities operators are SoulCycle Lincoln Square Bellevue, LLC ("SoulCycle Bellevue") which is located at 10470 NE 4th St, Bellevue, WA 98004, SoulCycle 9th and Lenora, LLC ("SoulCycle South Lake Union") which is located at 2105 9th Street, Seattle, WA 98121 and SoulCycle UV, LLC (“SoulCycle University Village”) which is located at 2694 NE 49th St, Seattle, WA 98105.

SoulCycle is an indoor cycling full-body workout. Riders can utilize our stationary bicycles, cycling shoes and hand weights.

All SoulCycle studios in Washington offer the following class or series of classes:

SoulCycle Bellevue, SoulCycle South Lake Union and SoulCycle University Village offer the following classes at its discretion, some of which are offered only periodically while others are offered on a recurring basis:

SoulCycle: The original cardio party! Our signature 45-minute full-body indoor cycling workout includes rhythm-based choreography, muscle sculpting and a serious dose of SOUL.Taught by our world-renowned instructors, SoulCycle is transformative, meaningful and a FUN fitness experience.

SoulSurvivor: It's amazing what an extra 15 minutes can do. A little more challenge, a little more sweat, a lot more SOUL.

Community Ride: Come take a class on us and cheer on our newest SOUL rockstars! Sign-up Monday at noon online, no series required.

SoulChallenge: For our hardcore riders who want to double up, now's your chance! Push up, tap back and rock out in our 90-minute cardio party.

SoulWarrior: Ever dream of being on the instructor podium? You might just get picked to take a turn leading the pack.

SoulActivate: Been riding with Soul for a while? Ready to take it to the next level? Activate is a 45 minute or 60 minute high intensity interval training workout combining cycling, strength training and timed heart rate variation to burn fat and build endurance. With team relays and intentional recovery periods, Activate creates a new way to train your body... and your mind.

SOULFundamentals: Ever wanted to really know what a Tap Back is? Fundamentals is a 60-minute basics class that's not just for beginners. Get hands-on tips from two instructors, a breakdown of classic choreography plus that signature SoulCycle sweat. The result? You'll refine your moves on the bike and be ready to take your ride to the next level. Arrive 15-minutes early for bike set-up.

BUYER'S RIGHT TO CANCEL: IF YOU WISH TO CANCEL THE SOUL AGREEMENT WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO THE HEALTH STUDIO. THE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE SOUL AGREEMENT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTRACT. THE NOTICE MUST BE MAILED TO EITHER SOULCYCLE LINCOLN SQUARE BELLEVUE, LLC, 10470 NE 4TH ST, BELLEVUE, WA 98004 OR SOULCYCLE 9TH AND LENORA, LLC, 2105 9TH STREET, SEATTLE, WA 98121 OR SOULCYCLE UV, LLC, 2694 NE 49TH STREET, SEATTLE, WA 98105. IF YOU CANCEL WITHIN THE THREE DAYS, THE HEALTH STUDIO WILL RETURN TO YOU WITHIN THIRTY DAYS ALL AMOUNTS YOU HAVE PAID.

"Business day" means any day except a Sunday or a legal holiday.

Additional Rights to Cancellation of the SOUL Agreement:

• You (or your estate) may cancel your contract if you die or become totally disabled. SoulCycle LLC may require that the disability be confirmed by an examination of a physician agreeable to you and SoulCycle.

• You may cancel your contract if you move your permanent residence to a location more than 25 miles from a SoulCycle studio or an affiliated health studio offering the same or similar services and facilities at no additional expense to you. SoulCycle LLC may require reasonable evidence of relocation. If, at the time of signing a contract requiring payment of an initiation or membership fee, you lived more than 25 miles from a SoulCycle studio, you may cancel only if you move an additional 5 miles or more from a SoulCycle studio.

• If the contract extends more than one year, you may cancel the contract for any reason upon 30 days' written notice to the health studio.

• If the health studio facilities are permanently closed and comparable facilities owned and operated by the seller are not made available within a ten-mile radius of the closed facility. If a facility, construction, or improvement is not completed by the date represented by the contract;

• If the contract for health studio services was sold prior to the opening of the facility, you may cancel within the first five business days the facility opens for use of the buyer and the health studio begins to provide the agreed upon health studio services; and,

• To cancel, you must deliver or mail a written notice to either SoulCycle Lincoln Square Bellevue, LLC, 10470 NE 4th Street, Bellevue, WA 98004 or SoulCycle 9th and Lenora, LLC, 2105 9th Street, Seattle, WA 98121 or SoulCycle UV, LLC, 2694 NE 49th Street, Seattle, WA 98105.. Your notice of cancellation must include the confirmation email you received at the time of purchase. You will receive a full refund within 30 days of receipt of your notice of cancellation, less the cost of any used classes.

I hereby acknowledge that I have received a copy of the studio rules.

The duration of this contract is equal to the expiration period for the class or series of classes purchased.

California

5-DAY CANCELLATION RIGHT: You, the buyer, may choose to cancel the SOUL Agreement at any time prior to midnight of the fifth business day of the health studio after the date of this SOUL Agreement, excluding Sundays and holidays. To cancel this SOUL Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle Malibu, 3874 Cross Creek Rd, Malibu, CA 90265, oryoursoulmatters@soul-cycle.com.

Cancellation of Contracts Requiring Payment of $1,500 to $2,501 or more:

You may cancel this SOUL Agreement if you qualify as set forth below. Termination is effective provided written notice is mailed or delivered toSoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or emailed to yoursoulmatters@soul-cycle.com. Within 10 days after receipt of the notice of cancellation, you will receive a refund of any unused classes (charged at the rate of a 1-Class package)

• Agreement Requires Payment of $1,500 to $2,000: If this SOUL Agreement requires payment of one thousand five hundred dollars ($1,500) to two thousand dollars ($2,000) you have a right to cancel this agreement at any time prior to midnight of the twentieth (20th) business day of the health studio after the date of this agreement, excluding Sundays and holidays.

• Agreement Requires Payment of $2,001 to $2,500: If this SOUL Agreement requires payment of two thousand one dollars ($2,001) to two thousand five hundred dollars ($2,500), you have a right to cancel this agreement at any time prior to midnight of the thirtieth (30th) business day of the health studio after the date of this agreement, excluding Sundays and holidays.

• Agreement Requires Payment of $2,501 or More: If this SOUL Agreement requires payment of two thousand five hundred one dollars ($2,501) or more, you have a right to cancel this agreement at any time prior to midnight of the forty-fifth (45th) business day of the health studio after the date of this agreement, excluding Sundays and holidays.

Additional Cancellation Rights: You may cancel this SOUL Agreement and receive a refund if you qualify as set forth below. Termination is effective as of the date of the event, provided that written notice is mailed or delivered to SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or emailed toyoursoulmatters@soul-cycle.com, and adequate proof of the event is provided. Within 10 days after receipt of the notice of cancellation, you will receive a refund of any unused classes (charged at the rate of a 1-Class package).

• Move Out of Area: Your move must be more than 25 miles from a SoulCycle LLC location and SoulCycle LLC is unable to transfer the balance of your unused classes to a comparable facility within 25 miles of your new residence. You must provide written evidence of your move.

• Death or Disability: In case of death, your estate must provide written evidence. In case of disability, you must prove such disability by a doctor's certificate.

• Elimination or Substantial Reduction in Scope of Facilities: If at any time during the term of this Agreement, SoulCycle eliminates or substantially reduces the scope of the facilities that are described in this Agreement and that were available upon execution of the Agreement, you may cancel the contract and receive a pro rata refund on the terms indicated above, except that SoulCycle reserves the right to make reasonable changes to the type or quantity of classes or equipment offered.

Services, Facilities, and Hours: Bay Area All SoulCycle studios in the Bay Area (excluding San Francisco and Marin) offer the following class or series of classes:

All SoulCycle studios in San Francisco and Marin offer the following class or series of classes:

Southern California All SoulCycle studios in Southern California (excluding San Diego) offer the following class or series of classes:

All SoulCycle studios in San Diego offer the following class or series of classes:

Georgia

Pursuant to the Fair Business Practices Act, O.C.G.A. § 10-1-393.2, all Georgia health spa/gym contracts must contain the following language:

• You have seven business days to cancel the SOUL Agreement. To cancel, mail or hand deliver a letter to the following address:

  SoulCycle LLC Attention: YOURSOULMATTERS  609 Greenwich Street, New York, NY 10014 

  In the event optional services are offered, be sure that any options you have not selected are lined through or that it is otherwise indicated that you have not selected these options. It is recommended that you send your cancellation notice by registered or certified mail, return receipt requested, in order to prove that you did cancel. If you do hand deliver your cancellation, be sure to get a signed statement from an official of the spa, acknowledging your cancellation.

  To be effective, your cancellation must be postmarked by midnight, or hand delivered by midnight of the seventh business day after the date of signing of the contract and must include all contract forms and any and all other documents and evidence of membership previously delivered to you.

• You may cancel this agreement within 30 days from the time you knew or should have known of any substantial change in the services or programs available at the time you joined. Substantial changes include, but are not limited to, changing from being coed to being exclusively for one sex or vice versa. To cancel, send written notice of your cancellation to the address provided in this contract for sending a notice of cancellation. The best way to cancel is by keeping a photocopy and sending the cancellation by registered or certified mail, return receipt requested.

• If you become totally and permanently disabled during your membership term, you may cancel this contract. SoulCycle is entitled to a reasonable predetermined fee in such event, in addition to an amount equal to the value of the services made available for use.

• If you have a history of heart disease, you should consult a physician before joining SoulCycle.

• If you should die during the membership term or any renewal term, your estate may cancel the contract. SoulCycle is entitled to a reasonable predetermined fee in such event, in addition to an amount computed by dividing the total cost of your membership by the total number of months of the membership and multiplying the result by the number of months expired in the membership term. Reasonable proof of death may be required under this paragraph.

• Under this contract, no further payments shall be due to anyone, including any purchaser of any note associated with or contained in this contract, in the event the SoulCycle at which the contract is entered into ceases operation and fails to offer an alternate location, substantially similar, within ten miles.

All SoulCycle studios in Georgia offer the following class or series of classes:

The duration of this contract is equal to the expiration period for the class or series of classes purchased.

• NOTICE

  State law requires that we inform you that should you (the buyer) choose to pay for any part of this agreement in advance, be aware that you are paying for future services and may be risking loss of your money in the event this health spa ceases to conduct business. SoulCycle has not posted a bond, and no other protections may be provided to you should you choose to pay in advance.

For additional information about the services and hours at each studio, visit www.soul-cycle.com.

Nevada

Pursuant to Nevada law, security has been obtained by SoulCycle LLC and deposited with the Consumer Affairs Division of the Department of Business and Industry.

SoulCycle WP, LLC is located at 3131 Las Vegas Blvd S #207, Las Vegas, NV 89109.

You will be required to present proof of Nevada residence for all rides booked with "Locals Pricing."

The duration of this contract is equal to the expiration period for the class or series of classes purchased.

Rights to Cancellation: You may cancel the SOUL Agreement without any penalty or further obligation by causing a written notice of your cancellation to be delivered in person or by mail postmarked within three (3) business days after receipt of this contract. "Business day" means any calendar day except Sunday, or the following business holidays: New Year's Day, Martin Luther King, Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Nevada Day, Veterans Day, Thanksgiving Day and Christmas Day. Written notice of cancellation shall be delivered or mailed to: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014 or SoulCycle WP, LLC, 3131 Las Vegas Blvd S #207, Las Vegas, NV 89109. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within fifteen (15) days after receipt of the notice of cancellation.

Colorado

The SoulCycle Denver studio will open for business on November 10, 2018.

Rights to Cancellation: You may cancel the SOUL Agreement without any penalty or further obligation by telegram or by causing a written notice of your cancellation to be delivered in person or by mail postmarked within three (3) business days after receipt of this contract. "Business day" means any calendar day except Sunday, New Year's Day, the third Monday in January observed as the birthday of Dr. Martin Luther King, Jr., Washington-Lincoln Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving, and Christmas. Written notice of cancellation shall be delivered or mailed to: SoulCycle LLC, Attention: YOURSOULMATTERS, 609 Greenwich Street, New York, NY 10014. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within fifteen (15) days after receipt of the notice of cancellation.

IV. Soul Early Agreement

In addition to and separate from your purchase of a class or series of classes, we offer Soul Early. Soul Early is an optional scheduling feature. You do not need to participate in Soul Early in order to purchase a class, a series of classes or to book a bike at noon for the following week.

With Soul Early, you get the ability to reserve your bike early - starting on Sunday at noon instead of on Monday. But, in return, you agree to pay a non-refundable fee of $15 per bike. This fee is separate from the fee you pay for your class and will not be returned or refunded - even if you cancel your class - unless a class is cancelled by SoulCycle or if you wish to be refunded in the event of an instructor change.

V. Soul Renew Terms and Conditions:

Soul Renew is a subscription feature that automatically refills your classes on a monthly basis. Class packs are available for purchase in quantities of 4, 8, 12, or 16 classes. Soul Renew subscriptions will continue to renew automatically on a continuous month-to-month basis until the subscription is cancelled by the rider or SoulCycle. Recurring subscription charges will be charged to the card the rider provides at the time of purchase and the rider authorizes SoulCycle to charge the card upon each renewal. Soul Renew class packs expire after thirty (30) days and unused classes will not rollover into the following month. Cancellation Policy: Unless otherwise stated at the time of purchase, you can cancel your subscription at any time by emailing our Your Soul Matters team at yoursoulmatters@soul-cycle.com. Please submit cancellation requests at least twenty-four (24) hours prior to the next billing cycle to avoid being billed for the following month. No refunds will be provided if you do not cancel at least twenty-four (24) hours before your billing date.

EFFECTIVE DATE: July 22, 2021