SUPERSOUL

Not at all! You can use classes from your SuperSoul series whenever you wish (a.k.a, for that always sold-out 9:30am) and then continue to book with your regular series for other classes you’d like to book at noon on Mondays.

Our SuperSoul concierge will handle all your bike booking needs! Just email your class requests to SuperSoul@soul-cycle.com with the class time, date, instructor, studio and your bike preference. While we can’t guarantee specific bikes, we do our very best to make sure everyone gets a bike they love!

Definitely. SuperSoul bikes can be cancelled through the SoulCycle app or website, just like regular classes. You can also email the SuperSoul concierge if you’d like them to cancel a bike for you.

The deadline to cancel any class is 5:00pm the day before the class.

Yes! Many riders use a SuperSoul package for classes they’d like to guarantee ahead of time and a regular series for classes they book themselves on Mondays at noon.

Yes, you can! Your SuperSoul series allows you to book two bikes per account per class. If you have a special event—a birthday, or an anniversary, etc.—reach out to our SuperSoul concierge and let them know. We’ll work with you to make your day special; celebrations are kind of our thing.

Yep! With so many people often requesting the same bikes, we can’t always honor exact bike requests, but we do our best to get the bike you ask for. If we can’t, we’ll find one that makes you just as happy—promise.

Bikes can be booked anywhere from 4-6 weeks in advance. We’ll send you an email announcing the start of the next booking window and you can send in any requests for that window on the Monday prior at 8am.

Our SuperSoul package is good for one year from its date of purchase.

SuperSoul is not a membership and its privileges can only be honored with an active SuperSoul series.

SuperSoul classes are booked through our SuperSoul concierge. Let us do the hard work for you!