In light of the ongoing Coronavirus (COVID-19) developments and government mandates, keeping our riders, instructors, and staff safe is our absolute top priority.
Effective March 16, by 8pm local time, we’re closing all studios in the US and Canada. Our UK studios will be closed effective March 17. This is temporary, and as soon as we feel it’s safe to reopen our doors, you’ll be the first to know,
With things changing by the minute, we’ll be updating with new information as we have it.
Frequently asked questions we've been hearing from our community.
When will the studios reopen?
With things changing by the minute, we’ll be constantly monitoring this situation. As soon as we are given the all-clear and feel it’s safe to reopen our doors, you’ll be the first to know. We'll also post all studio reopenings here.
I emailed YSM and haven’t heard back from them yet.
Thank you so much for reaching out—we’re eager to get you answers. We are experiencing a high volume of correspondence at the moment, but are working to get back to you as soon as possible.
Can I email the studio teams?
We will have a select group of employees monitoring our studio accounts over the coming weeks so feel free to reach them there if you have an issue. Please note, we are experiencing a high volume of inquiries at the moment but we are doing everything we can to get back to you as soon as possible!
What will happen to bikes I had already booked for upcoming days?
Unused classes for scheduled cancelled classes will be put back into your SoulCycle account. If you have any questions or concerns, please reach out to yoursoulmatters@soul-cycle.com and they can help you out as soon as possible.
What will happen to my class series and packages?
With things changing by the minute, we’re freezing expiration dates on all class series, at a minimum through April 30. As we learn more, we’ll continue to update you with new information. For any questions about class series extensions, please email yoursoulmatters@soul-cycle.com.
What will happen to the Soul Early bookings in my account?
We are happy to honor a refund of any Soul Early bookings that were used for this upcoming week or extend any earned bookings for use at a future date. Please reach out to yoursoulmatters@soul-cycle.com to let the team know!
I was planning on celebrating my birthday ride in the coming weeks, can I get this class in my account for later?
We love celebrating birthdays at SoulCycle, and we look forward to celebrating you when we are back on the bike. Please email loyalty@soul-cycle.com to redeem your (belated) birthday ride and we’ll take care of you!
Can I still purchase retail?
Our Soul Shop is still open online 24/7 in the US and Canada. Please be mindful that we’re taking precautions for our teams in distribution centers as well—so you may experience slow processing or shipping delays during this time.
SoulCycle on the go
SoulCycle on the go
